Guest experience platform
Turn every guest stay into revenue.
The guest experience platform for property managers and hotels. Online check-in, payments, security deposits and upsells in one branded guest journey.
- Free to start
- No contract
- Works with 50+ PMS
One link • One journey • Happy guestsID verifiedTrusted by top vacation rentals and hotels since 2018
properties
countries
languages
guest check-ins a month
years
rating
The risk of collecting payments
Hospitality is a top target for fraud and chargebacks.
Real cost of one chargeback
The average is about $120, but fees, lost revenue and staff time push it to about $450.
Hospitality chargebacks
Up about 30% year over year.
Friendly fraud
Nearly 40% of travel and hospitality chargebacks.
Global disputes by 2028
Forecast to grow from 261M in 2025.
Cost of every $1 of fraud
What merchants actually lose per fraud dollar.
How ChargeAutomation protects you
3D Secure liability shift
Chargeback protection included at no extra commission for eligible 3D Secure payments.
30-day deposit holds
Pre-authorized security deposit holds for up to 30 days.
Damage waiver
Offer guests a waiver and cover the host.
ID verification
Know who is staying before they arrive.
Industry figures, sources listed at the bottom.
Feature comparison
Same feature name. Very different depth.
Most guest tools list the same features. Pick a step of the guest journey to see what a typical tool really does, next to what ChargeAutomation does.
Across all 70 features we compared
130+
payment gateways
50+
PMS integrations
40+
smart locks
What those 70 features cover
- Check-in and guest data15
- Payments and deposits21
- Upsells12
- Guest portal3
- PMS sync, alerts and integrations19
Customer reviews
Loved by hosts and hotels around the world
4.9/5 from hosts, hotels and guests on Trustpilot, G2 and Hotel Tech Report“We've been using contactless check-in for quite some time already and are really satisfied with how they combined ID check, payment collection, terms and conditions and upsells into a single flow. It was easy to implement and guests love the experience.”
JohnCozySuites“We no longer spent time physically collecting documents or contacting guests for payments. CA is doing that for us without lifting a finger.”
Ramiro FerrandoUnion Square Hotel“Chargebacks are no longer an issue for me. … So, it was a 180-degree change for our operation.”
Commercial DirectorBoutique hotel, 50-74 rooms · Buenos Aires“With the money generated by upsells, the tool actually pays for itself.”
Krzysztof ZbudniewekHost“Other tools claimed they did it with chargeback protection but the only one that truly did it was ChargeAutomation. … Since then my chargebacks went down to 0.”
Ore SupastaHost · Canada“I checked in, paid a security deposit, booked early check-in and received my access instructions, all via the same link.”
Kasia KugaudoGuest · Poland“We use CA for about 2 years for our 50+ properties and are very happy so far.”
Igor OxProperty manager · Latvia“Advanced product that solved many of our hotel's needs at once and increased our RevPAR, % of direct bookings, and TRevPAR.”
Director of SalesCity center hotel, 100-199 rooms · Kyiv“Automating the check in and payment process was the best thing that happened to my rental business! … all on a single link!”
MajaVacation rental host · JapanWhy teams choose us
Built to earn, not just to message.
01
Seamless guest journey
Booking to check-out in one flow.
02
Industry-first check-in payments
Collect balances, deposits and extras at check-in.
03
+7% payment conversion
Friendly payment methods, including wallets and local methods.
04
Lower fees
Up to 2.1% savings through interchange-plus processing.
05
+29% upsell conversion
Measured on customers who migrated to ChargeAutomation from other platforms.
06
30-day security deposit hold
Longer protection after every stay.
07
Branded URL guest portal
On your own domain.
08
Smart guidebook
Local tips, house rules and offers.
Upsell revenue calculator
What could your portfolio earn?
Monthly upsell revenue
$0Annual upsell revenue
$0Pricing and ROI
A revenue generator, not a cost.
Essentials
$5 / property + $49
per month
- Processing 0.3% + $0.25
- 7% upsell fee
Professional
$8 / property + $149
per month
- Processing 0.15% + $0.25
- 3% upsell fee
- Custom branded domain
- Third-party upsells
- Priority support
Live ROI, Professional
25 properties at $180 per property, monthly
- Upsell revenue
- $0
- Upsell fee (3%)
- -$0
- Subscription
- -$0
Net gain per month
$012.9x return on subscription
Dark bar is the subscription. The rest is upside: it pays for itself and then some.
Net gain = upsell revenue - upsell fee - subscription. Fee savings and chargebacks avoided add more on top. ChargeAutomation does not hold your funds: payments flow through your own payment gateway.
See what your properties could earn.
One guest experience platform for check-in, payments, deposits and upsells.